Refund Policy

Effective Date: 24 August 2025

At Jayce Couture, we want you to love every item you purchase. If something isn’t quite right, we’re here to help. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds.

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🔁 Returns Eligibility

You may return items within 14 days of delivery if:

• The item is unworn, unwashed, and in its original packaging

• Tags and labels are still attached

• The item is not listed as non-returnable (e.g. clearance items, personalized products).

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💸 Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected

• You’ll receive a confirmation email once your refund is processed

• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

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🔄 Exchanges

• We offer size exchanges where stock is available

• To request an exchange, please contact us at returns@jaycecouture.online within 14 days of delivery

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect or defective

• We recommend using a trackable courier service to ensure safe delivery

• If your item was damaged or incorrect, please email us within 48 hours of receiving it with photos and order details.

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❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or clearance items marked “Final Sale”

• Gift cards

• Personalized or custom-made products

• Items returned after the 14-day window

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⚠️ Refund Exceptions

Jayce Couture reserves the right to refuse returns that do not meet the above conditions. If a returned item is not eligible, it may be sent back to you at your expense.

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📞 Need Help?

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We’re here to make things right. If you have any questions or concerns, please reach out:

Email: admin@jaycecouture.online
Phone: +27615445027